There is no better feeling than when you sell your first item. When you start to sell more it becomes even better. Then one day a customer sends you a email or calls you to say item hasn't arrived or is broken/damaged or not how you described it. Also they have a 7 day cooling off period where they can return it. Now if you haven't prepared yourself for the customer service side of selling don't start a business. When you drop ship a item it is you that deals when the customer first. You can't say sorry but you have to phone my supplier imagine how that would go down? Customer service is a essential part of your business, doesn't matter if your Sir Alan Sugar or a small seller on ebay. Get yourself prepared because how you deal with a customer reflects on your business.
I mentioned about the 7 day cooling of period were they could just return it. It is you that will have to refund the customer and not your supplier, so make sure you have enough funds in place for this eventuality. Most of your customers will be genuine but you will eventualy come across someone who will try to scam you. It is all part of selling am afraid so be prepared. I could write a article on customer service but there is plenty of them if you do a google search. At the end of the day its your business so you look after it the best way you can.
You will need to put some "Terms and Conditions" on items you sell. How deal with returns etc. If you google gov.org it will give you the up to date "Distant Selling Regulations" Have a good read as it will help you.Also take a look at ebays advice on how to specify your returns policy.
http://pages.ebay.co.uk/help/sell/your-return-policy.html
I mentioned about the 7 day cooling of period were they could just return it. It is you that will have to refund the customer and not your supplier, so make sure you have enough funds in place for this eventuality. Most of your customers will be genuine but you will eventualy come across someone who will try to scam you. It is all part of selling am afraid so be prepared. I could write a article on customer service but there is plenty of them if you do a google search. At the end of the day its your business so you look after it the best way you can.
You will need to put some "Terms and Conditions" on items you sell. How deal with returns etc. If you google gov.org it will give you the up to date "Distant Selling Regulations" Have a good read as it will help you.Also take a look at ebays advice on how to specify your returns policy.
http://pages.ebay.co.uk/help/sell/your-return-policy.html
No comments:
Post a Comment