This problem affects not only Dropshippers.
Easy this dropshipping am thinking, computer parts are selling and then i receive a email item hasn't turned up. I reply to buyer saying it was sent recorded could they hold on for a couple of days in case it was delayed etc.
I get in touch with dropshipper by email asking if he could make enquiries. Dropshipper gets back to me saying it was definitly posted as he had given me the recorded delivery tracking number.
With Royal Mail you cannot make a claim until 15 days after posting. I keep checking Royal Mail website to see if its been signed for but to no avail. Unable to prove its been delivered i refund buyer with his £39.99p. I then have to go the process of getting money refunded by dropshipper.
This is were any little profit you make can be wiped out by a item going missing. Something you have to bare in mind is that it could take over a month to get your money back. Also when the claim has gone in to Royal Mail the item might have been delivered its just that they didn't update their system. This has happened quite alot of times to myself & other sellers so be wary.
Its great when your selling but when something goes missing it is you that has to sort the situation out and not the dropshipper. You are the one who sold the item and its your feedback & business at stake.
Easy this dropshipping am thinking, computer parts are selling and then i receive a email item hasn't turned up. I reply to buyer saying it was sent recorded could they hold on for a couple of days in case it was delayed etc.
I get in touch with dropshipper by email asking if he could make enquiries. Dropshipper gets back to me saying it was definitly posted as he had given me the recorded delivery tracking number.
With Royal Mail you cannot make a claim until 15 days after posting. I keep checking Royal Mail website to see if its been signed for but to no avail. Unable to prove its been delivered i refund buyer with his £39.99p. I then have to go the process of getting money refunded by dropshipper.
This is were any little profit you make can be wiped out by a item going missing. Something you have to bare in mind is that it could take over a month to get your money back. Also when the claim has gone in to Royal Mail the item might have been delivered its just that they didn't update their system. This has happened quite alot of times to myself & other sellers so be wary.
Its great when your selling but when something goes missing it is you that has to sort the situation out and not the dropshipper. You are the one who sold the item and its your feedback & business at stake.
No comments:
Post a Comment